Get Support

Do you need any help with your account or navigating the site? Other questions. Please refer to our FAQ below or reach out to us by emailing, or call us at (206) 634-0911 Monday to Friday, 8:30 a.m. to 5:00 p.m.

Frequently Asked Questions

Here are some answers to common questions regarding Seattle Boat Show Connected:

When will I receive my boat show “goodies” included in the Captain ($49) and Admiral ($89) registration packages?
All goodies (SEA Magazine subscription, BoatUS Basic Membership, Waggoner Cruising Guide) will be fulfilled after the show fully closes on February 7. Admiral and Captain registrations can expect to receive their boat show goodies 4-6 weeks after the show closes.

Why can’t I watch Boat Show University seminars?

Boat Show University seminars require a Captain($49) or Admiral($89) level registration. Mate($5) and Sailor($20) registrations can upgrade using the ACCOUNT button in the upper right corner of your screen.

Are seminar times adjusted for time zones?
Registered attendees can select their time zone when registering. This allows seminar schedule times to be presented in the time zone you are viewing from. Your time zone setting can be reviewed and changed using the ACCOUNT button in the upper right of your screen. The PDF seminar schedules use Pacific Standard Time (PST),

When can I start watching seminars?
Seminars will be viewable for the first time for all registrants on the day and time that appears on the schedule.

How do I watch boating, fishing and Boat Show University seminars?Make sure you’re logged in as a registered attendee. The “Add to Calendar” button below each seminar description will change to “Watch Now” at the scheduled seminar time. Note, only Captain ($49) or Admiral ($89) registration levels can watch Boat Show University Seminars.

How do I re-watch boating, fishing and Boat Show University seminars?Make sure you’re logged in as a registered attendee. After seminars are presented for the first time a “Re-Watch” button will appear below each seminar description, Note, Sailor ($20), Captain ($49), Admiral ($89) registration levels can re-watch boating and fishing seminars, and only
Admiral registrations can re-watch Boat Show University seminars. Seminars can be re-watched through Sunday, February 7, 2021.

What is the Seattle Boat Show Connected refund policy?
Refund requests are reviewed on a case by case basis, please contact us directly for more information at or 206-634-0911 Monday – Friday, 8:30 a.m. to 5:00 p.m.

Will there be any boats or businesses on display
at Lumen Event Center (formerly CenturyLink Field Event Center) January 28-31?

No, Seattle Boat Show Connected is a virtual event. All content will be online and attendees can connect with exhibitors online (chat, FaceTime, Zoom) or schedule in person appointments at business locations.

Can I upgrade my registration?
Yes, if you want to upgrade your registration to take advantage of the great
value at a higher tier, simply click “My Account” and then click on the “Subscriptions” tab. From here, click the “Change Plan” link to select your upgrade level. Be sure to check out this page to see the options first.

Can I order more than one registration with my email address?
No, each registration is tied to a unique email address. Different transactions will require different email addresses.

What if I want to register for someone else?
For gift registrations we suggest using the gift recipient’s email address.

Are kids free?
We only charge one admission per household (register one user account and you can share this with your spouse or kids).